Privacy Policy

Effective Date: 11/04/2026

At Electro Fix, we are committed to protecting your privacy and ensuring complete transparency in how your personal information is collected, used, stored, and safeguarded. This Privacy Policy explains in detail how we handle your data when you visit our website, contact us, or use our appliance repair services.

1. Business Information

2. Scope of This Policy

This Privacy Policy applies to:

  • Visitors of our website
  • Customers who book or use our services
  • Users interacting with our advertisements, calls, WhatsApp, or other communication channels

3. Information We Collect

a) Personal Information

We may collect the following personal details:

  • Full name
  • Mobile phone number
  • Email address
  • Residential address (for home service visits)

b) Service-Related Information

  • Appliance type and brand
  • Issue description
  • Service history
  • Call recordings and message conversations for support and quality

c) Technical & Usage Data

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on website

4. How We Use Your Information

We use your data for the following purposes:

  • To provide and manage appliance repair services
  • To schedule technician visits at your location
  • To communicate updates, confirmations, and support
  • To improve our services and customer experience
  • To run and optimize advertising campaigns (Google Ads)
  • To analyze website traffic using Google Analytics
  • To monitor calls and messages for quality control and training

5. Legal Basis for Processing

We process your information based on:

  • Your consent when you submit details or contact us
  • Service necessity to fulfill repair requests
  • Legal obligations under applicable Indian laws

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality
  • Understand user behavior and traffic patterns (Google Analytics)
  • Deliver relevant advertisements (Google Ads remarketing)

You can disable cookies through your browser settings at any time.

7. Third-Party Tools & Services

We use trusted third-party tools including:

  • Google Analytics (traffic analysis)
  • Google Ads (advertising & remarketing)
  • Google Search Console (website performance monitoring)

These services may collect and process your data as per their respective privacy policies.

8. Advertising & Marketing

We use Google Ads to promote our services.

Data Usage in Ads:

  • Show personalized ads based on your interactions
  • Measure ad performance
  • Improve targeting and marketing strategies

Third-Party Cookies:

Google and its partners may use cookies to display ads based on your previous visits.

Your Control:

  • Opt out of personalized ads via Google Ads settings
  • Manage cookies through browser settings

9. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data.

We may share your data only in the following cases:

  • With technicians or service partners to complete your service
  • When required by law or government authorities
  • To protect our legal rights, safety, or prevent fraud

10. Data Security

We take reasonable security measures including:

  • Secure data storage systems
  • Restricted access to authorized personnel only
  • Monitoring for unauthorized access or risks

We do not collect sensitive personal data such as banking details, OTPs, passwords, or biometric information.

However, no digital system is completely secure, and we cannot guarantee absolute protection.

11. Data Retention

We retain your data only as long as necessary:

  • To complete service requests
  • For record keeping and support
  • To comply with legal obligations

12. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of incorrect information
  • Request deletion of your data
  • Withdraw consent at any time

To request deletion, email us at electrofixdelhi@gmail.com with subject: Data Deletion Request.

13. Call & Message Recording

We may monitor or record calls and messages for:

  • Quality improvement
  • Customer support
  • Training purposes

14. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content.

15. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.

16. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

17. Grievance Officer

As per applicable laws, you may contact our grievance officer:

18. Contact Information

For any privacy-related concerns:

  • Electro Fix
  • Phone: +91 81303 23288
  • Email: electrofixdelhi@gmail.com
  • Address: Shop No, B-308, Chaukhandi, Tilak Nagar, New Delhi, Delhi, 110018

19. Consent

By using our website, submitting your details, or availing our services, you confirm that you have read, understood, and agreed to this Privacy Policy.

This Privacy Policy is designed to comply with applicable Indian laws, including the Information Technology Act, 2000, and aligns with Google Ads data transparency and privacy requirements.